Welcome to the AngelSense Support Center

AngelCall

AngelCall Request (GPS 1)

AngelCall Request is a setting allowing the child to press the buttons on the device to request a call from you!          Read more...

Disabling Voice Features during school hours

The Listen-In feature can be automatically disabled during school hours... Read more...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call... Read more...

Voice minutes

Guidance on the minutes used for Listen-In and AngelCall... Read more...

AngelCall and AngelCall Request Settings (GPS 1)

Note: GPS 2 guidance is available here  AngelCall includes a rich set of options to control the experience when you call, to adjust to Read more...

AngelCall (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything! Read more...

School Dashboard Overview

The School Dashboard gives School Guardian(s) the option to update the Listen-In Schedule, receive notifications, and have access to the child's Timeline during school hours... Read more...

Add School Guardian

If school requires disabling Listen-In during school hours, you can add a School Guardian... Read more...

Enabling Voice Features for an emergency when disabled at school

You can enable the Listen-In feature for an emergency from the app's main Menu by clicking Settings and "Listen-In Schedule"... Read more...

Buying Voice minutes

Minutes can be purchased in the app via the Payment & Billing section under Voice Balance... Read more...

Edit the School Schedule

You can edit the times the Listen-In feature is automatically disabled during school hours if needed... Read more...

Authorize for Calling the device

Authorize who can call the device from your app's main Menu by clicking Settings and "Guardians"... Read more...

School Schedule Overview

Guidance on the Listen-In Schedule used to disable Listen-In during school hours... Read more...

Recording

The AngelSense devices do not record... Read more...

School Schedule Notifications

Listen-In Notification options... Read more...

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a Read more...

AngelCall (GPS 1)

You can talk to your child at any time, without them needing to “pick up” or click anything! In addition to all the AngelSense features you Read more...

AngelCall Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General... Read more...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details... Read more...

Edit School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"... Read more...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)... Read more...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In... Read more...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception... Read more...

Delete School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"... Read more...