Welcome to the AngelSense Support Center

All Devices

Comparison of the AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from... Read more...

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on... Read more...

Preserving battery life

Guidance on ways to preserve battery life... Read more...

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water... Read more...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit... Read more...

Using Listen-In

Guidance on how to use the Listen-In feature... Read more...

Device is on indication

Guidance on how to determine if your device is powered on... Read more...

Battery life

Average battery life of the GPS 2 device... Read more...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device... Read more...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"... Read more...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child... Read more...

Device status

Overview of the status bar in the app... Read more...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher.  Read more...

Device is not charging

Charge the device, turn it on, and take it out with you in transit... Read more...

Warranty

Description of the Warranty on AngelSense devices... Read more...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details... Read more...

*BETA* Detailed Location History

The Detailed Location History gives you a look into where your child was when at a named location.   Select the location you would like to view from Read more...

Recording

The AngelSense devices do not record... Read more...

Charging indication

Guidance on how to verify if your device is charging... Read more...

GPS accuracy

Guidance on the accuracy of GPS... Read more...

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products, Read more...

Device Size and Weight

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3. Read more...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information... Read more...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping... Read more...

Device Buttons

Guidance on the device's buttons... Read more...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables   Read more...

Can we use the device on the beach?

Guidance on using the device at the beach... Read more...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage... Read more...

Can the device get stolen or lost?

Guidance on concealing the device... Read more...

Timeline pictures

The pictures are taken from Google Street View according to the location information... Read more...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception... Read more...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...   Read more...