Welcome to the AngelSense Support Center

All Devices

Comparison of AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from... Read more...

Turning on / restarting the device (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  When connecting the device to the charger it is turned on automatically. Read more...

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not Read more...

Device is not charging

Charge the device, turn it on, and take it out with you in transit... Read more...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life... Read more...

Warranty

Description of the Warranty on AngelSense devices... Read more...

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on... Read more...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device... Read more...

Device Buttons (GPS 1)

Guidance on the device's buttons... Read more...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child... Read more...

Battery life (GPS 1)

Average battery life of the GPS 1 device... Read more...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher.  Read more...

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products, Read more...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99 Read more...

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the Read more...

Recording

The AngelSense devices do not record... Read more...

Charging and Turning On the Device

Guidance on charging the GPS 1 device... Read more...

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a Read more...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage... Read more...

Waterproof

Water projected against the device has no harmful effect. Device should not be submerged in water... Read more...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature... Read more...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables   Read more...

Charging indication (GPS 2)

Guidance on how to verify if your device is charging... Read more...

GPS accuracy

Guidance on the accuracy of GPS... Read more...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details... Read more...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping... Read more...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information... Read more...

Selecting your Device

GPS 1 is our recommended device, due to its smaller size and weight.   If you prefer our GPS 2 device, you can select it online, immediately after Read more...

Can we use the device on the beach?

Guidance on using the device at the beach... Read more...

Can the device get stolen or lost?

Guidance on concealing the device... Read more...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception... Read more...

Timeline pictures

The pictures are taken from Google Street View according to the location information... Read more...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...   Read more...