Welcome to the AngelSense Support Center

Device

Device options

A comparison of the two AngelSense GPS tracker devices to choose from... Read more...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage... Read more...

Battery life

Average battery life of the GPS 1 device... Read more...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information... Read more...

Preserving battery life

Guidance on ways to preserve battery life... Read more...

Device Buttons

Guidance on the device's buttons... Read more...

Device status indications

Guidance on the GPS 1 LED indicators... Read more...

Device Size and Weight

Note: GPS 2 guidance is available here    In order to ensure high-quality GPS reception and full day continuous 30-seconds GPS Read more...

Waterproof

Note: GPS 2 (Verizon) guidance is available here  Water projected against the device itself has no harmful effect. The device Read more...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Device is on indication

Guidance on how to determine if your device is powered on... Read more...

Charging & turning on device

Guidance on charging the GPS 1 device... Read more...

Device status bar in app

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not Read more...

Handling water damage

Steps to try to and salvage a device that has been submerged in water... Read more...

Forgetting a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"... Read more...

Connecting to a Wi-Fi network

A new feature allowing you to connect your device to Wi-Fi networks!... Read more...

Charging indication

Guidance on how to verify if your device is charging... Read more...

Selecting device cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device... Read more...

GPS accuracy

Guidance on the accuracy of GPS... Read more...