Welcome to the AngelSense Support Center

Device

Device options

A comparison of the two AngelSense GPS tracker devices to choose from... Read more...

Charging & turning on device

Plug in the charger and wait for the audible message "Device is charging"... Read more...

Connecting to a Wi-Fi network

A new feature allowing you to connect your device to Wi-Fi networks!... Read more...

Device is on indication

Guidance on how to determine if your device is powered on... Read more...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Device status bar in app

Overview of the status bar in the app... Read more...

Preserving battery life

Guidance on ways to preserve battery life... Read more...

Recording

The AngelSense devices do not record... Read more...

GPS 1 Device status indications

Guidance on the GPS 1 LED indicators... Read more...

Battery life

Average battery life of the GPS 2 device... Read more...

Device picture

AngelSense GPS 1: AngelSense GPS 2:    Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables From Read more...

Selecting device cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device... Read more...

Device Size and Weight

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99 Read more...

Handling water damage of GPS 1

Steps to try to and salvage a device that has been submerged in water... Read more...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child... Read more...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage... Read more...

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the Read more...

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products, Read more...

GPS accuracy

Guidance on the accuracy of GPS... Read more...

Handling water damage of GPS 2

Steps to try to and salvage a device that has been submerged in water... Read more...

Waterproof

Note: GPS 2 (Verizon) guidance is available here  Water projected against the device itself has no harmful effect. The device Read more...

GPS 2 Charging indication

Guidance on how to verify if your device is charging... Read more...

Can we use the device on the beach?

Guidance on using the device at the beach... Read more...

GPS 1 Charging indication

Guidance on how to verify if your device is charging... Read more...

Forgetting a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"... Read more...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information... Read more...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping... Read more...

Device Buttons

Guidance on the device's buttons... Read more...

Timeline pictures

The pictures are taken from Google Street View according to the location information... Read more...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...   Read more...