Welcome to the AngelSense Support Center

All Devices

Comparison of the AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from... Read more...

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on... Read more...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3. Read more...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device... Read more...

Device is on indication

Guidance on how to determine if your device is powered on... Read more...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit... Read more...

Battery life

Average battery life of the GPS 2 device... Read more...

Device status

Overview of the status bar in the app... Read more...

Preserving battery life

Guidance on ways to preserve battery life... Read more...

Warranty

Description of the Warranty on AngelSense devices... Read more...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"... Read more...

Using Listen-In

Guidance on how to use the Listen-In feature... Read more...

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water... Read more...

Device is not charging

Charge the device, turn it on, and take it out with you in transit... Read more...

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products, Read more...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information... Read more...

Recording

The AngelSense devices do not record... Read more...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes)   Read more...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child... Read more...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Only available on the web app or the native App, Read more...

Charging indication

Guidance on how to verify if your device is charging... Read more...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage... Read more...

GPS accuracy

Guidance on the accuracy of GPS... Read more...

Device Buttons

Guidance on the device's buttons... Read more...

Can the device get stolen or lost?

Guidance on concealing the device... Read more...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping... Read more...

Can we use the device on the beach?

Guidance on using the device at the beach... Read more...

Timeline pictures

The pictures are taken from Google Street View according to the location information... Read more...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...   Read more...