Welcome to the AngelSense Support Center

FAQ

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations... Read more...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"... Read more...

Logging into the app

Login using your user name (your registration email) and password... Read more...

Editing place boundaries

Edit place borders by clicking on the location in the Timeline... Read more...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call... Read more...

How to contact AngelSense customer support

Business hours: Monday - Friday 8:00 - 5:00 PM EST (excluding Holidays) Live Chat via website: http://www.angelsense.com Live Chat via AngelSense App: Read more...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit... Read more...

Adding guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"... Read more...

Battery life

Average battery life of the GPS 2 device... Read more...

Preserving battery life

Guidance on ways to preserve battery life... Read more...

Empty timeline

Charge your device, turn it on, and take it outside... Read more...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

AngelSense Brochures to Download

AngelSense brochures are available for you to download, print, and share. We offer the following brochures. Links to the files are at the bottom of this Read more...

How to Transfer Account

Guidance on how to Transfer your existing deviceĀ and service agreement to a new user... Read more...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts... Read more...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes)   Read more...

Login Issues

Guidance for issues with logging in... Read more...

What are the reminder notifications?

Guidance on reminder notifications... Read more...