Welcome to the AngelSense Support Center

Guardian GPS 1

"No Communication" explained (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"... Read more...

Device Size and Weight (GPS 1)

In order to ensure high quality GPS reception and full day continuous 30-seconds GPS coverage, the device has the following dimensions: Size: 3.03 x 1.85 Read more...

The Belt (GPS 1)

Guidance on the Belt accessory for the GPS 1 device... Read more...

Using Listen-In (GPS 1)

Guidance on how to use the Listen-In feature... Read more...

Turning on / restarting (GPS 1)

When connecting the device to the charger it is turned on automatically.   It is recommended that you do not turn off the device, because Read more...

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device... Read more...

The LED lights (GPS 1)

Guidance on the GPS 1 LED indicators... Read more...

Device on indication (GPS 1)

Guidance on how to determine if your device is powered on... Read more...

Battery life (GPS 1)

Average battery life of the GPS 1 device... Read more...

AngelCall on GPS 2 vs Alarm on GPS 1

Comparison of Alarm feature on GPS 1 and GPS 2... Read more...

Indoors Tracking with GPS 1

Different tools to overcome indoor GPS limitations... Read more...

Wearing accessories (GPS 1)

Wearing accessories and some of the different options they allow...  Read more...

Getting Started (GPS 1)

Download the app, login, charge the device, turn it on, and take it with you in transit... Read more...

Device Buttons (GPS 1)

Guidance on the device's buttons... Read more...

Charging indication (GPS 1)

Guidance on how to verify if your device is charging... Read more...

How do I use the Alarm feature on the GPS 1? (beta testing)

Guidance on using the Alarm feature that is in BETA testing on the GPS 1 device... Read more...

Securing the device to clothing (GPS 1)

Guidance on attaching the device to clothes... Read more...

Device status (GPS 1)

At the bottom of the browser window is a permanent status bar. It does not change when moving between screens of the AngelSense app. The status bar Read more...

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water... Read more...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life... Read more...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside... Read more...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Is the device waterproof? (GPS 1)

Water projected against the device has no harmful effect. Device should not be submerged in water... Read more...

Charging (GPS 1)

Guidance on charging the GPS 1 device... Read more...

Refresh GPS 1 Device Remotely

The GPS 1 device has the ability to be refreshed remotely from the app by a Primary Guardian.  *Only available on the web app or the native App, Read more...

Removing the battery on GPS 1

Guidance on removing the battery from the device... Read more...

LED lights in normal use (GPS 1)

When the device is operating properly and not charging, both LED lights should be off... Read more...

How do I update reminder notifications? (GPS 1)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"... Read more...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications... Read more...