Welcome to the AngelSense Support Center

Guardian GPS 1

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device... Read more...

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"... Read more...

Turning on / restarting the device (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  When connecting the device to the charger it is turned on automatically. Read more...

The Belt (GPS 1)

Guidance on the Belt accessory for the GPS 1 device... Read more...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Call Request (GPS 1)

Call Request is a setting allowing the child to press the buttons on the device to request a call from you!            Read more...

The LED lights (GPS 1)

Guidance on the GPS 1 LED indicators... Read more...

Using 1-Way Voice (GPS 1)

Guidance on how to use the Listen-In feature... Read more...

Battery life (GPS 1)

Average battery life of the GPS 1 device... Read more...

Getting Started Step by Step (GPS 1)

Download the app, login, charge the device, turn it on, and take it with you in transit... Read more...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life... Read more...

Wearing accessories (GPS 1)

Wearing accessories and some of the different options they allow...  Read more...

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on... Read more...

Device Size and Weight (GPS 1)

Note: GPS 2 guidance is available here    In order to ensure high-quality GPS reception and full day continuous 30-seconds GPS Read more...

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not Read more...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside... Read more...

Device Buttons (GPS 1)

Guidance on the device's buttons... Read more...

Waterproof

Water projected against the device has no harmful effect. Device should not be submerged in water... Read more...

Charging indication (GPS 1)

Guidance on how to verify if your device is charging... Read more...

2-Way Voice and Call Request Settings (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  2-Way Voice (AngelCall) includes a rich set of options to control the Read more...

2-Way Voice (GPS 1)

You can talk to your child at any time, without them needing to “pick up” or click anything! In addition to all the AngelSense features you Read more...

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water... Read more...

Charging and Turning On the Device (GPS 1)

Guidance on charging the GPS 1 device... Read more...

Securing the device to clothing (GPS 1)

Guidance on attaching the device to clothes... Read more...

Indoors Tracking (GPS 1)

Different tools to overcome indoor GPS limitations... Read more...

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a Read more...

What are the Call Request notifications? (GPS 1)

Call Request is a setting allowing the child to press the buttons on the device to request a call from you!  The Guardian can set up theCall Read more...

Removing the battery (GPS 1)

Guidance on removing the battery from the device... Read more...

LED lights in normal use (GPS 1)

When the device is operating properly and not charging, both LED lights should be off... Read more...

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables 2-Way Voice (AngelCall) and Alarm features for all GPS 1 Read more...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details... Read more...

2-Way Voice going through as 1-Way Voice

AngelCall can go through as Listen-In due to poor cellular reception... Read more...

How do I update reminder notifications? (GPS 1)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"... Read more...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications... Read more...