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If your device gets submerged in water (GPS 1)

Note: GPS 2 (Verizon) guidance is available here 

What can you do if your device accidentally goes through the washing machine or your child jumps into a pool?

The device’s warranty will unfortunately be void if this happens, but there are some steps that you can take to try and salvage it. 

Try this:

  • Take the device out of the water as soon as possible
  • Dry the outside of the device
  • Press the front buttons for a few seconds to see if it is on (the lights will blink if so) 
  • If it is on, turn it off. The power button of the Guardian device is the small orange button near the USB charging socket. In order to switch the Guardian GPS on or off, press the power button for two seconds. 
  • Put it in a sealed bag with uncooked rice. The rice will absorb the humidity left in the device. For best results take the device apart.
  • Leave it there for at least 24 hours, but the longer the better. 
  • When putting the device back together, make sure there are no dust particles, etc.
  • Put the device back to charge.
  • Be careful about uncommon noises and unplug if you hear any.
  • If everything looks (and sounds) fine, try sending it out with your child. 

This has worked for some users in the past so it is worth trying, but we cannot guarantee that it will work. We are working on a waterproof sleeve option. 

If your device does not regain communication after the above steps, charging, verifying it is powered on, and taking out into transit, then a replacement device will need to be purchased. See: How to purchase a Replacement Device.

See: Waterproof Options

 

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