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Troubleshooting "No Communication" (GPS 1)

Note: GPS 2 guidance is available here 

 
Potential reasons:
  1. No cellular coverage (distance from the provider's cell tower and the load on it)
  2. The child is in a place that blocks cellular reception
  3. The device was turned on indoors, and it has not yet gained a GPS signal
  4. The device was turned off. How do I know if my device is off?
Implications:
  1. App is not updating with the child's location
  2. Listen-In & AngelCall will not go through
  3. No notifications
Determining if device replacement is needed:
 
We support Verizon, AT&T and T-Mobile. In order to determine whether you need a device replacement to better suit your area:
  1. Charge the device for four hours and assure the blue LED is lit solid
  2. Take the device out in transit with you to the key areas you need monitoring (home, road to school, etc.)
    • If the green LED stops blinking and the app is updating, continue using the device (problem was local)
    • Otherwise, contact us at support@angelsense.com providing as much information as possible
NOTE: When purchasing your AngelSense Kit, if no device is chosen the default device is the GPS 2 device. 
 
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