Welcome to the AngelSense Support Center

Guardian GPS 2

Troubleshooting "No Communication" (GPS 2)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"... Read more...

Advanced Troubleshooting Steps (GPS 2)

Advanced Troubleshooting guidance for your device... Read more...

The Belt (GPS 2)

Guidance on the Belt accessory for the GPS 2 device... Read more...

Turning on / restarting the device (GPS 2)

Plug into the charger and press the power button until the device vibrates and turns on... Read more...

Preserving battery life (GPS 2)

Guidance on ways to preserve battery life... Read more...

Indoors Tracking (GPS 2)

Different tools to overcome indoor GPS limitations... Read more...

Connecting GPS 2 to Wi-Fi

A new feature allowing you to connect your device to Wi-Fi networks!... Read more...

Battery life (GPS 2)

Average battery life of the GPS 2 device... Read more...

Wearing accessories (GPS 2)

Wearing accessories and some of the different options they allow...  Read more...

Getting started Step by Step (GPS 2)

Download the app, login, charge the device, turn it on, and take it with you in transit... Read more...

Activating a replacement device (GPS 2)

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Empty Timeline (GPS 2)

Charge your device, turn it on, and take it outside... Read more...

Charging and Turning On the device (GPS 2)

Plug in the charger and wait for the audible message "Device is charging"... Read more...

Waterproof (GPS 2)

Water projected against the device has no harmful effect. Device should not be submerged in water... Read more...

Device is on indication (GPS 2)

Guidance on how to determine if your device is powered on... Read more...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!... Read more...

Device status (GPS 2)

Overview of the status bar in the app... Read more...

Using 1-Way Voice (GPS 2)

Guidance on how to use the Listen-In feature... Read more...

2-Way Voice (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything! Read more...

Mapping Large Indoors Places like School

Using Wi-Fi to map out indoor locations... Read more...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  Instances when a Restart may be needed: Read more...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99 Read more...

Charging indication (GPS 2)

Guidance on how to verify if your device is charging... Read more...

Securing the device to clothing (GPS 2)

Guidance on attaching the device to clothes... Read more...

Mobile Hotspot (GPS 2)

Use Mobile Hotspot to get a sense for your proximity to your child... Read more...

If your device gets submerged in water (GPS 2)

Steps to try to and salvage a device that has been submerged in water... Read more...

Adjusting the volume of the charging audible indication

The device gives an audible indication when plugged in and you have the option of turning this audible indication up or down... Read more...

2-Way Voice Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General... Read more...

Removing the battery (GPS 2 )

Guidance on removing the battery from the device... Read more...

Why is my device's screen blacked out? (GPS 2)

Due to the advanced features of this device, the device is locked from direct client access... Read more...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1. Read more...

Alarm (GPS 2)

Alarm feature to help you locate your child when nearby in a crowd, indoors, or hiding... Read more...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)... Read more...

Alarm Settings (GPS 2)

Configure Alarm Settings from the app's main Menu under Settings and General... Read more...

GPS signal indicator not on status bar (Showing WiFi instead)

If the location is Wi-Fi based instead of GPS based, it will show Wi-Fi on the status bar... Read more...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details... Read more...

Device Buttons (GPS 2)

Guidance on the device's buttons... Read more...

Unable to connect to WiFi on GPS 2

  Some reasons for being unable to connect to a WiFi network could be: Incorrect password Poor cellular reception on the device Poor WiFi Read more...

How do I update reminder notifications? (GPS 2)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"... Read more...

2-Way Voice going through as 1-Way Voice

AngelCall can go through as Listen-In due to poor cellular reception... Read more...

Wi-Fi Networks not loading

Guidance on Wi-Fi networks not loading... Read more...

What are the reminder notifications? (GPS 2)

Guidance on reminder notifications... Read more...

How to "Forget" a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"... Read more...