Welcome to the AngelSense Support Center

Guardian GPS 2

The Belt

Guidance on the Belt accessory for the GPS 2 device... Read more...

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on... Read more...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"... Read more...

Wearing accessories

Wearing accessories and some of the different options they allow...  Read more...

Advanced Troubleshooting Steps

Advanced Troubleshooting guidance for your device... Read more...

Connecting GPS 2 to Wi-Fi

A new feature allowing you to connect your device to Wi-Fi networks!... Read more...

Preserving battery life

Guidance on ways to preserve battery life... Read more...

AngelCall (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything! Read more...

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water... Read more...

Indoors Tracking (GPS 2)

Different tools to overcome indoor GPS limitations... Read more...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit... Read more...

Using Listen-In

Guidance on how to use the Listen-In feature... Read more...

Device is on indication

Guidance on how to determine if your device is powered on... Read more...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!... Read more...

Battery life

Average battery life of the GPS 2 device... Read more...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"... Read more...

Mobile Hotspot

Use Mobile Hotspot to get a sense for your proximity to your child... Read more...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Device status

Overview of the status bar in the app... Read more...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher.  Read more...

Empty timeline

Charge your device, turn it on, and take it outside... Read more...

Alarm (GPS 2)

Alarm feature to help you locate your child when nearby in a crowd, indoors, or hiding... Read more...

If your device gets submerged in water

Steps to try to and salvage a device that has been submerged in water... Read more...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details... Read more...

*BETA* Detailed Location History

The Detailed Location History gives you a look into where your child was when at a named location.   Select the location you would like to view from Read more...

AngelCall Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General... Read more...

Mapping Large Indoors Places like School

Using Wi-Fi to map out indoor locations... Read more...

Securing the device to clothing

Guidance on attaching the device to clothes... Read more...

Charging indication

Guidance on how to verify if your device is charging... Read more...

Why is my device's screen blacked out?

Due to the advanced features of this device, the device is locked from direct client access... Read more...

Device Size and Weight

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3. Read more...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)... Read more...

Alarm Settings (GPS 2)

Configure Alarm Settings from the app's main Menu under Settings and General... Read more...

Unable to connect to WiFi on GPS 2

  Some reasons for being unable to connect to a WiFi network could be: Incorrect passwordPoor cellular reception on the devicePoor WiFi Read more...

Adjusting the volume of the charging audible indication

The device gives an audible indication when plugged in and you have the option of turning this audible indication up or down... Read more...

Device Buttons

Guidance on the device's buttons... Read more...

Removing the battery

Guidance on removing the battery from the device... Read more...

Wi-Fi Networks not loading

Guidance on Wi-Fi networks not loading... Read more...

What are the reminder notifications?

Guidance on reminder notifications... Read more...

GPS signal indicator not on status bar (Showing WiFi instead)

If the location is Wi-Fi based instead of GPS based, it will show Wi-Fi on the status bar... Read more...

How to "Forget" a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"... Read more...

How do I update reminder notifications?

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"... Read more...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception... Read more...