Welcome to the AngelSense Support Center

Device is on indication (GPS 2)

Note: GPS 1 (AT&T device) guidance is available here 

You can tell the device is on in one of two ways:

  1. Check the status of the device to assure the device is communicating and updating in the app
  2. Plug it in and verify:
    1. You hear the audible message of "Device is charging". (Please verify the volume is turned up)
    2. You see the message on the screen: "Screen will black out when unplugged. New User? Download AngelSense app on your mobile to get started." (On devices with version 1.0.3-588 or higher. You can verify your device's version in your app in the "About" section.)                                                  

The device does not automatically power on when plugged in so if the device runs out of battery it would need to be manually powered back on.

The device comes in a water resistant silicone cover. Do not remove cover! This will void warrantyThe screen will be blacked out to prevent your child from playing with it.
 
NOTE: When troubleshooting, if you can see the the battery charging icon with the percentage showing on the device's whole screen when it is plugged in, this means that the device is OFF.  This is the factory warranty default to show the battery percentage on the entire screen, as shown in the picture below, when the device is powered off. The device does charge while it is off and connected to the charger, so it would simply need to be powered on.