Welcome to the AngelSense Support Center

Pricing and Shipping

Funding options

Options that you may want to pursue to obtain funding to cover the cost of AngelSense... Read more...

Subscription Price and 3 Service Plans Explained

The 3 plans available for purchase have a different payment term and a different discount amount as a result... Read more...

Purchasing multiple subscriptions discount (Two devices; One app)

Guidance on purchasing multiple subscriptions... Read more...

Buying accessories, replacement devices and voice minutes

The "AngelSense Store", available from the app's main Menu, under "My Account"... Read more...

Insurance Codes and Medicaid Waiver Codes

Inquire with your insurance company about whether they cover some or all of the cost. Prepare the following information when submitting a request to Read more...

Agency and Medicaid Purchases

Guidance on purchasing AngelSense through an Agency or Medicaid... Read more...

Listen-In and AngelCall minutes

Guidance on the minutes used for Listen-In and AngelCall... Read more...

Purchasing Replacement Device

You can purchase a replacement device in the "AngelSense Store", available from the app's main Menu... Read more...

Canceling the service

Guidance on cancelling your AngelSense service... Read more...

Belt price

Belt price and guidance on purchasing... Read more...

Countries supported

Guidance on where AngelSense is available... Read more...

Shipping Options & Prices

Overview of Shipping options and prices... Read more...

Buying AngelCall/Listen-In minutes

Minutes can be purchased in the app via the Payment & Billing section under Voice Balance... Read more...

30-day risk free trial terms

Overview of what is included with the 30-day risk free guarantee... Read more...

Where can I buy it?

You can buy the system online on our web site at: https://www.angelsense.com/pricing Read more...

Update Payment Info

You can update your payment info from the app's main Menu by clicking "My Account and "Payment & Billing"...  Read more...

Reactivate Account

Subscribers who had to cancel their subscription and then would like to come back can do this in a very simple and self-service manner. Read more...

AngelSense Brochures to Download

AngelSense brochures are available for you to download, print, and share. We offer the following brochures. Links to the files are at the bottom of this Read more...

How to Transfer Account

Guidance on how to Transfer your existing device and service agreement to a new user... Read more...

Buying additional magnetic keys

Guidance on purchasing a Key from the AngelSense Store in your app... Read more...

Can I use my existing device when I reactivate my account?

We are happy to test your device and reactivate it if possible... Read more...

*NEW* Switch to Annual Billing

Switch to Annual Billing from your app's main Menu by clicking "My Account" and then "Payment & Billing"  Read more...

Terms and Conditions

Links to Terms and Conditions... Read more...

Applicable Taxes

Guidance on sales tax... Read more...

Why do I get "No Communication" after I reactivate my account?

Guidance on the device not communicating after reactivating your account... Read more...

Resolving Payment Failure

Guidance on resolving your payment failures... Read more...

Roaming

The current cellular plan does not include roaming. We are working on additional plans that will allow that... Read more...

Can the device be used as a regular phone?

Guidance on assuring continuous monitoring and AngelCall... Read more...

What type of payment methods can I use to reactivate my account?

A credit card is required to reactivate an account... Read more...