Welcome to the AngelSense Support Center

Listen-In and AngelCall minutes

*COMING SOON TO GPS 1!*

Listen-In is a safety feature that helps you locate your lost child, especially when indoors and there is no GPS reception. It can help provide guidance to caregivers and it can be used to monitor your child's care. 

AngelCall allows you to talk to your child without them having to "pick up" or click anything. 

The AngelSense monthly service subscription includes 60 free minutes for Listen-In and AngelCall combined for a calendar month. Once you exceed the 60 minutes, you will have a negative balance on your minutes. If you purchase more minutes, these minutes will be subtracted. Any unused free minutes do not rollover to the next calendar month. 

Additional minutes can be purchased from our AngelSense Store page. The free minutes are always the first to be used and then any purchased minutes are used after the free minutes are depleted. Any minutes that you purchase never expire. 

Primary Guardians can see your minutes used within your app using the "My Account" section and purchase minutes. You can also see each call, who the call is from, the time the call came in, and the duration of the call as well in this area. 

NOTE: For the GPS 1 device, we are gradually updating the devices. In order to see these features in your app, please verify that you are using app version 1.1.3 and that your device has software version G3.EY.04. This is currently only available on the web app and Android apps. It will soon also be available on iOS apps. If you would like this update, please contact customer support at support@angelsense.com.

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