Welcome to the AngelSense Support Center

Buying AngelCall/Listen-In minutes

The AngelSense monthly service subscription includes 60 free minutes for Listen-In and AngelCall combined for a calendar month. Once you exceed the 60 minutes, you will have a negative balance on your minutes. If you purchase more minutes, these minutes will be subtracted. Any unused free minutes do not rollover to the next calendar month. 
Primary Guardians can see the minutes used within their app using the "My Account" section and can also purchase minutes. They can also see each call, who the call is from, the time the call came in, and the duration of the call.
The app will alert to a low balance of minutes. The free minutes are always the first to be used and then any purchased minutes are used after the free minutes are depleted. Any minutes that you purchase never expire
Here are the steps to buy minutes:
1. Go to the menu on the left hand side and click on "My Account" and "Payment & Billing" 
2. Scroll down to "Voice Balance" and you can see how many minutes you have remaining. You can click "Buy Minutes" if you would like to purchase more.
4. You will then be taken to the AngelSense Store to purchase more minutes*

NOTE: We are gradually updating the devices. In order to see these features in your app you will need to have the feature activated by us, you would need to use app version 1.2.0, and your device would need to have software version G3.EY.056 or G3.EY.057 or G3.EY.059.  You can verify your app version and software version from your app’s Menu in the “About” section. 

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