Welcome to the AngelSense Support Center

First Responder Overview

 
 
 
When activating the Runner Mode within your AngelSense app, you can choose to immediately notify a predefined trusted group of "First Responders" regarding a lost child, along with a link to a live view of the child’s location & directions to that child. The First Responders do not need to download the app, the live updates will be to their browser.

First Responder setup and usage:
  • Create your First Responder group, typically - friends, family, caregivers, school staff, law enforcement and search and rescue teams. 
  • Activation button has two options: test and emergency:


     
  • When activated, each member receives an email and text with temporary credentials, valid for 24 hours.
    Upon clicking the provided link, the AngelSense web app is opened for them online. It is not necessary for them to install the app on their device or computer. 
  • Members of the First Responder group have access to Runner Mode (excluding the Listen-In, AngelCall and First Responder activation icons) to help locate your child.
    First Responders have read-only access and cannot access the historical schedule.
Note: All "Regular Guardians" (not including School Guardians) are First Responders as well, i.e. they will get the First Responder activation notifications. These guardians can always access the app. First Responders can only access the app when you activate the First Responder alert. If you deactivate First Responder (press again the icon) or after an automatic 24 hours timeout, First Responders will no longer have access to the app.
 

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