Welcome to the AngelSense Support Center

Troubleshooting

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations... Read more...

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"... Read more...

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device... Read more...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call... Read more...

Device is not charging

Charge the device, turn it on, and take it out with you in transit... Read more...

Installing the app

Guidance on downloading the app... Read more...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life... Read more...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside... Read more...

Using when app shows "No Communication"

Determining the child’s location when the device is not communicating... Read more...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1. Read more...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General... Read more...

Lots of "No Communication" entries during the day

If this happens in a particular location, it is likely a local cell reception issue. This can appear as many “No Communication” entries Read more...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher.  Read more...

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water... Read more...

GPS reception issues

Indoors GPS typically has no reception. This normally does not impact the app... Read more...

App not loading

Suggested steps to help resolve issues of the app not loading... Read more...

Login Issues

Guidance for issues with logging in... Read more...

Removing the battery (GPS 1)

Guidance on removing the battery from the device... Read more...

Why do I get "No Communication" after I reactivate my account?

Guidance on the device not communicating after reactivating your account... Read more...

Removing the battery (GPS 2 )

Guidance on removing the battery from the device... Read more...

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables AngelCall and Alarm features for all GPS 1 devices and Read more...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts... Read more...

Why am I getting the error "Illegal Hotspot Name"?

When given this error message, you should make sure to check the characters within the name... Read more...

Why does the GPS have errors in downtown areas?

guidance on GPS errors in downtown areas... Read more...

Accessing the "Help Center"

Our "Help Center" is full of useful information right at your fingertips... Read more...

Notification missing

Guidance on missing notifications... Read more...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In... Read more...

System not generating an Unknown place

The device must be in the location for at least 5 minutes for it to create a location in the schedule... Read more...