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Notification Troubleshooting

Missing notifications


Missing place


False notifications


Notifications delay


 


 Missing notifications


To ensure you receive mobile notifications for arrivals and departures for a place, make sure:


 







 


See: Notification Types


 


 


Missing place


Places without cellular reception, such as some schools that block signals, will generate a “No Signal” entry on the timeline. If you need further assistance, please reach out to AngelSense customer care at support@angelsense.com .


 


 


False notifications


The primary cause for false notifications is incorrectly defined places. However, GPS inaccuracies indoors due to inherent GPS limitations can also trigger them. Here’s a video explaining false notifications and AngelSense’s approach to overcoming GPS limitations.



To minimize false notifications:





 


If GPS reception is weak but AngelSense analytics indicates a potential exit, an alert is sent for safety. To ascertain if such an alert is genuine:







 


For more information on the Global Positioning System (GPS), visit the Official U.S. government information about the Global Positioning System (GPS)


 


 


Notifications delay


Departure notifications experience a few minutes delay to minimize false alerts. To reduce this delay, activate the Early Warning Mode. If you encounter extended delays, they might be due to weak cellular coverage. AngelSense supports T-Mobile & AT&T, and we’re happy to provide a replacement SIM better suited to your area.


For a deeper understanding of how AngelSense addresses GPS limitations, refer to the video mentioned above.


 


AngelSense GPS Tracker Device

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